Privacy Policy | MODreal

At MODreal ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website MODreal.store, purchase our products, or use our services. This policy complies with the California Consumer Privacy Act (CCPA) and includes provisions aligned with GDPR principles for international users.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our website:

Personal Information

Contact details: Name, email address, phone number, shipping address, billing address
Account information: Username, password, profile information
Communication data: Messages you send us, feedback, inquiries

Payment Information

Payment processing is handled by trusted third-party providers PayPal and Stripe. We do not store your credit card number or bank account details on our servers. When you make a purchase, you provide payment information directly to our payment processors, who handle all transaction security.

Usage Data

Browsing data: Pages visited, time spent on pages, click patterns
Download history: Records of 3D models you have purchased and downloaded
Device information: Browser type, operating system, device identifiers
IP address: Collected for security and analytics purposes

Cookie Data

As detailed in our Cookie Policy below, we use cookies and similar tracking technologies to collect information about your browsing activities. See the Cookie Policy section for more details.

How We Use Your Information

We use the information we collect for the following purposes:

Order processing: To process and fulfill your orders for 3D models and physical products
Digital delivery: To deliver 3D model download links and access to purchased digital content
Physical shipping: To ship physical products to your designated address and provide tracking information
Customer service: To respond to your inquiries, provide support, and resolve issues
Service improvement: To analyze usage patterns and improve our website, products, and services
Marketing communications: To send promotional emails about new products, offers, and updates (you can unsubscribe at any time)
Security: To protect against fraud, unauthorized access, and other security threats
Legal compliance: To comply with applicable laws, regulations, and legal processes

Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Third-Party Service Providers

We share necessary information with trusted service providers who assist us in operating our business:

Payment processors: PayPal and Stripe for secure payment processing
Shipping partners: Logistics companies for order fulfillment and delivery
Analytics services: Google Analytics and similar tools to understand website usage
Email services: Platforms for sending transactional and marketing emails

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership.

Data Security

We implement industry-standard security measures to protect your personal information:

SSL encryption: All data transmitted between your browser and our website is protected by SSL/TLS encryption
Secure payment processing: Payments are processed through PayPal and Stripe, which are PCI-DSS compliant
Secure data storage: Your personal information is stored on secure servers with access controls
Regular security assessments: We regularly review and update our security practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate physical, technical, and administrative safeguards.

Your Rights (California Consumers)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and whether we have sold or disclosed it.

Right to Delete

You have the right to request deletion of personal information we have collected from you, subject to certain exceptions for legal and operational purposes.

Right to Opt-Out

You have the right to opt-out of the sale of your personal information. We do not sell personal information, but if we did, you could direct us to stop.

Non-Discrimination

We will not discriminate against you for exercising your privacy rights. You will receive the same quality of service regardless of your privacy choices.

To exercise any of these rights: Please contact us at privacy@MODreal.store. We will verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf.

Cookie Policy

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website.

Cookie Type	Category	Purpose
Essential Cookies	Required	Necessary for the website to function properly. These cookies enable core functionality such as security, network management, and accessibility. They cannot be disabled.
Analytics Cookies	Optional	Help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and user experience.
Marketing Cookies	Optional	Used to track visitors across websites for advertising purposes. These cookies help us deliver relevant advertisements and measure campaign effectiveness.

Managing Your Cookie Preferences: You can manage your cookie preferences through our Cookie Settings or by adjusting your browser settings to refuse or delete cookies. Note that disabling certain cookies may affect website functionality.

Children's Privacy

Our website and services are not directed to or intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us at privacy@MODreal.store.

International Data Transfers

MODreal operates internationally, and your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or other legal mechanisms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.